Terms & Conditions

1. Acceptance of Terms

By accessing or using the AsanWork platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

We reserve the right to update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

2. Description of Service

AsanWork is a cloud-based workforce management platform designed to help businesses manage employees, compliance, shift scheduling, timesheets, invoicing and payroll from a single dashboard.

Key features include:

• Employee onboarding and document management
• Shift scheduling and roster management
• Time tracking and timesheet approval
• Compliance tracking and automated alerts
• Invoice generation and payroll processing
• Real-time reporting and analytics

Each subscription includes a provisioned sub-domain (e.g., yourcompany.asanwork.com) dedicated to your organisation's account.

3. Account Registration & Eligibility

To use the Service, you must create an account by providing accurate and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are registering on behalf of a business, you must be authorised to act on its behalf.

You must not share your account credentials with unauthorised parties or allow multiple users to access the Service through a single account unless your subscription plan expressly permits it.

4. Subscription & Payment

AsanWork offers paid subscription plans billed on a monthly basis. Pricing and plan details are published on our website and may change from time to time with reasonable notice.

Payment processor: All payments are processed securely through Paddle, our third-party merchant of record. Paddle handles billing, invoicing, tax collection and payment processing on our behalf. By subscribing, you also agree to Paddle's Terms of Service.

• Monthly billing: Subscriptions are billed at $20 per month unless otherwise stated at the time of purchase.
• Auto-renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• Cancellation: You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused portions of a billing period.
• Price changes: We may revise pricing from time to time. You will be notified at least 30 days in advance of any price increase, and the new rate applies at your next renewal.

5. Free Trial Terms

New users may be eligible for a 14-day free trial with no credit card required. The trial provides full access to the Service's features for the trial period.

• Only one free trial is permitted per organisation.
• At the end of the trial, your account will not be automatically converted to a paid subscription. You must actively choose to subscribe.
• We reserve the right to modify or discontinue the free trial at any time.
• Data entered during the trial is retained for a limited period after the trial ends but may be deleted if no subscription is started.

6. User Responsibilities

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service in any way that violates applicable laws or regulations.
• Attempt to gain unauthorised access to any part of the Service or its related systems.
• Interfere with or disrupt the Service, servers, or networks.
• Transmit any malicious code, viruses, or harmful data through the Service.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Resell, sublicense, or redistribute the Service without our written consent.

You are solely responsible for the accuracy and legality of the data you enter into the Service, including employee records, schedules, and financial data.

7. Intellectual Property

All content, software, design, logos, and documentation related to the Service are the exclusive property of AsanWork or its licensors and are protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it as permitted.

You retain ownership of any data you upload or enter into the Service. By using the Service, you grant us a limited, non-exclusive licence to process your data solely for the purpose of providing and improving the Service.

8. Data & Privacy

We are committed to protecting your data and privacy. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and processing of data as described in the Privacy Policy. We implement industry-standard security measures to safeguard your data, but no system is completely secure. You are responsible for ensuring that your use of the Service complies with applicable data protection laws.

9. Service Availability & Uptime

We aim to provide reliable access to the Service with a target uptime of 99.9% per calendar month, excluding scheduled maintenance. This commitment is part of our Service Level Agreement (SLA).

• Scheduled maintenance windows are communicated at least 48 hours in advance where possible.
• Unplanned downtime caused by force majeure events, third-party services, or circumstances beyond our reasonable control is excluded from the SLA.
• SLA credits, if applicable, will be outlined in your subscription agreement or available upon request.

10. Limitation of Liability

To the maximum extent permitted by law, AsanWork and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Termination

Either party may terminate this agreement at any time. You may cancel your subscription and close your account through your account settings or by contacting support.

We may suspend or terminate your access to the Service immediately if:

• You breach any provision of these Terms.
• Your payment method fails and is not updated within a reasonable period.
• We are required to do so by law.

Upon termination, your right to use the Service ceases immediately. We will make your data available for export for a period of 30 days following termination, after which data may be permanently deleted.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, service offerings, or legal requirements. When we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of those changes.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@asanwork.com
• Contact form: asanwork.com/contact